Help Desk Software

Help Desk

Create and manage support tickets with Help Desk software. Keep track of assignments, communication with users, and prioritise urgent issues effectively.

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Ticket Management
Create, assign, and track support tickets with priority levels and progress updates.
Email to Ticket Automation
Automatically convert incoming support emails into tickets via API integration.
Priority Management
Set ticket priorities and ensure that urgent issues get the attention they need first.
Team Assignment
Assign tickets to team members and track workload distribution across your staff and contractors.
Email Alerts
Automated email alerts detailing every progress update, change, and when the ticket is resolved.
Audit Log
Track all user communication for a ticket, and a full history of ticket updates, including costs.
Track Every Request
With API integration, emails automatically become tickets. Nothing gets lost, and everything has a record.
Improved Response Times
An organised system means faster resolutions and happier employees across your organisation.
Custom Prioritisation
Create your own custom prioritisation levels and SLAs so tickets are handled more efficiently.
Clear Responsibility
Each ticket has an assigned owner, and automated progress updates are sent for complete accountability.
300,000+
Active Users
8,000+
Sites
2,000+
Organisations

Why is our Help Desk Software right for you?

Our Help Desk software enables anyone in your organisation to raise tickets for any issues on your premises – emergency, urgent or routine. Created tickets can then be allocated to the personnel responsible, monitored, then resolved with all involved users receiving frequent email updates.

Without an organised Help Desk software system in place:

  • Support requests are often lost as emails get buried, urgent issues are forgotten, and critical issues go unresolved.
  • The lack of a prioritisation system means emergency issues get the same attention as non-urgent requests, leading to costly delays.
  • Multiple team members end up working on the same issue because there is no central tracking system.
  • Some issues fall through the cracks with no clear responsibility or follow-up process – there is no accountability.

Why should you choose Smartlog®?

Smartlog® is cloud-based Help Desk software which is designed to make compliance more simple and manageable. Upon encountering an issue within your workplace, an employee (or anyone) can simply send an email which immediately raises a ticket that is queued to be addressed and resolved.

We have been providing compliance software & services for more than 20 years, and we also provide Smartlog® system support for you whenever it is needed — at no additional cost.
What is Smartlog?

Frequently Asked Questions (FAQs)

What is Help Desk software and why do we use it?

Help Desk software is designed to streamline the process of reporting, tracking, and resolving general premises issues within a centralised ticketing system.

Whether they are safety, maintenance, electrical, or IT-related concerns, the software ensures that every request from staff and employees is logged, assigned, and efficiently resolved.

Who can use this Help Desk software?

This Help Desk platform is available to all employees, facility staff, and authorised contractors – depending on user permissions set by your organisation.

Simply put, any user you add to your Smartlog account can raise a ticket; and with the Email to Ticket feature, anyone can automatically raise a ticket by simply sending an email to an email address of your choice. To avoid spam, you can even automatically filter out anyone who is not in your organisation from creating tickets.

What types of issues can I log in the Help Desk Software?

You can report facility issues such as:

  • Electrical repairs

  • Mechanical/Plumbing repairs

  • Equipment repairs (Medical & non-Medical)

  • Roofing repairs

  • General maintenance requests

  • Security issues

This section of the Help Desk system is fully customisable, meaning that you can build your own categories from which users can select from when creating a ticket. So, whether you build an IT Help Desk by creating IT-specific categories, or create a general compliance Help Desk with a wide choice of ticket categories, you can shape this software however you wish.

To book a free demo of this Help Desk software or for further information about Smartlog®,
please fill out the form below

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