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Introducing ‘Help Desk’ – our latest Smartlog® module

We are pleased to announce the release of a new Help Desk facility in Smartlog®.

The new help desk module allows your users to raise tickets regarding any premises issues in your
organisation. Live tickets can be tracked, updated and then resolved within Smartlog and through
immediate email notifications – including all related costs and time spent fixing the issue.

Help Desk provides you with the following abilities:

Create custom ticket categories
Any user can raise a ticket, and custom categories can be created. All created tickets are
automatically categorised and can be immediately assigned to the responsible user to resolve.

Set time-bound priority levels
You can set custom priority levels for your tickets, determining exactly the length of time the ticket requires to be resolved. This enables your SLAs with your contractors to be automatically built-in,
for example.

Keep a track of all costs
You can input and track all costs related to a ticket, and you can also track the exact time spent
resolving the ticket. Also, anyone working on the ticket can update it anytime with their detailed

Live email updates
From the raising of a ticket, during its resolution, and to its closing, email notifications are sent to
all users involved in the ticket to keep everyone updated on exactly what is going on.

This module is completely free to all our customers who use the full version of Smartlog. and is
immediately available for Company Admins to use.

To book a demo of ‘Help Desk’ for your organisation or to request more information about Smartlog, visit our contact page or send us your query to info@safesmart.co.uk

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