External Conflict Management
E-Learning
20–30 min
With around 688,000 incidents of violence and more than 300,000 adults experiencing physical violence at work in 2019/20, there is a crucial need to train staff in conflict management to effectively deal with conflict situations; or to avoid such a situation from occurring or escalating out of control.
However conflict more-often-than-not does not include physical violence, but normally takes the form of a dissatisfied customer or client. And with multiple studies and surveys showing the negative effects that losing a dissatisfied customer has on a business, awareness of the different factors involved may assist in solving a dispute or preventing a negative outcome.
Safesmart delivers External Conflict Management Training for your organisation through Smartlog – our comprehensive health & safety compliance software.
Course Content
Conflict resolution – Effective steps that might be taken to satisfy a disgruntled customer. What to do and not to do.
This course contains test questions and issues a certificate upon completion.
