Internal Conflict Management
Conflict is something that can arise when differences exist, or when they are perceived to exist. Essentially, no personal or professional relationship is immune to conflict, so it is more likely than not to arise in any given workplace as the result of any number of common issues.
Therefore, identifying the potential avenues for conflict and training for how to best defuse conflict situations is very important when trying to create a positive and smooth-running work environment.
Additionally, internal conflict situations are often more nuanced than external ones (conflicts with clients/customers) and typically require a greater understanding of the different factors involved. From a managerial perspective it is advantageous to prevent conflict, identify conflict when it occurs among team members, and intervene to minimise any negative impacts.
This course contains test questions and issues a certificate upon completion.