Internal Conflict Management
Conflict is something that can arise when differences exist – or when they are perceived to exist. Essentially, no personal or professional relationship is immune to conflict; so therefore it is more likely than not to arise in any given workplace as the result of any number of common issues.
Identifying the potential avenues for conflict and training for how to best defuse conflict situations is very important when trying to create a positive and smooth-running work environment.
Additionally, internal conflict situations are often more nuanced than external ones (conflicts with clients/customers) and require a greater understanding of the different factors involved. From a managerial perspective it is advantageous to prevent conflict, identify conflict when it occurs among team members, and intervene to minimise any negative impacts.
Intervening effectively in conflict situations – Using the ‘conflict management model’: to solve the conflict in its early stages and keep the conflict from escalating.
This course contains test questions and issues a certificate upon completion.