Internal Conflict Management
E-Learning
20–30 min
Sometimes, conflict can emerge due to differences or perceived differences in personal or professional relationships. It’s practically unavoidable and tends to occur in workplaces due to various common issues.
Identifying the potential avenues for conflict and training staff on how to best defuse conflict situations is very important when trying to create or maintain a positive and smooth-running work environment.
What is ‘internal’ conflict?
Although conflict between staff and customers is more common (see our External Conflict Management training course), conflict between co-workers (‘internal conflict’) is more complex and typically requires a greater understanding of the different factors involved. Understanding the unique dynamics, personalities, and underlying issues is essential when dealing with internal conflicts.
Addressing internal workplace conflict is essential to create a safe, productive work environment for employees. Also, when managed correctly, conflict can yield creative solutions, strengthen relationships, and improve overall team performance.
Safesmart delivers Internal Conflict Management Training for your organisation through Smartlog – our comprehensive health & safety compliance software.
Course Content
Preventing conflict – Understanding different types of conflict: from ‘perceived vs. actual’ to ‘productive vs. destructive’. Also, identifying potential conflict situations and preventing conflict from occurring.
Intervening effectively in conflict situations – Using the ‘conflict management model’ to solve conflict in its early stages and keep it from escalating.
Conflict resolution – Effectively diffusing a situation without further agitation of the involved parties (de-escalation).
This course contains test questions and issues a certificate upon completion.
