Introducing ‘Help Desk’ – our latest Smartlog® module

We are pleased to announce the release of a new Help Desk facility in Smartlog®.

The new help desk module allows your users to raise tickets regarding any premises issues in your
organisation. Live tickets can be tracked, updated and then resolved within Smartlog and through
immediate email notifications – including all related costs and time spent fixing the issue.

Help Desk provides you with the following abilities:

Create custom ticket categories
Any user can raise a ticket, and custom categories can be created. All created tickets are
automatically categorised and can be immediately assigned to the responsible user to resolve.

Set time-bound priority levels
You can set custom priority levels for your tickets, determining exactly the length of time the ticket requires to be resolved. This enables your SLAs with your contractors to be automatically built-in,
for example.

Keep a track of all costs
You can input and track all costs related to a ticket, and you can also track the exact time spent
resolving the ticket. Also, anyone working on the ticket can update it anytime with their detailed
costs.

Live email updates
From the raising of a ticket, during its resolution, and to its closing, email notifications are sent to
all users involved in the ticket to keep everyone updated on exactly what is going on.

This module is completely free to all our customers who use the full version of Smartlog. and is
immediately available for Company Admins to use.

To book a demo of ‘Help Desk’ for your organisation or to request more information about Smartlog, visit our contact page or send us your query to info@safesmart.co.uk

What is a Workplace Inspection?

A Workplace Inspection is the process of acutely examining the workplace to identify hazards and ensure that all health and safety standards are met. This then allows you to ensure that your workplace is safe and compliant and allows you to mitigate/eliminate the remaining risks.

Under the Health and Safety at Work Regulations 1999, every employer must make a suitable and sufficient assessment of both the risks to the health and safety of their employees that they encounter while at work, and the risks to the people not under employment.


What are the different types of inspections?

Workplace inspections can be either formal or informal, with the informal inspections being quick checks. There are four types of formal inspections, and they are:

  • Safety surveys – a general inspection of high-risk areas, activities, or processes
  • Safety Tours – a general inspection of the whole workplace
  • Safety Sampling – a systematic sampling approach of the high-risk areas, activities, or processes
  • Incident/accident inspections – After an incident has occurred (near miss, injury, or fatality) a full inspection of the cause and prevention. (this may need to be reported to the relevant health and safety authority)
Workplace Safety handbook with PPE surrounding

Who should complete the workplace inspection?

A formal inspection of the workplace should be carried out by multiple people ranging from health and safety specialists/committee members to supervisors/managers. This will often require you to bring in an external health and safety expert to ensure nothing is missed.

The HSE states that for formal inspections “Union-appointed health and safety representatives can inspect the workplace. They have to give reasonable notice in writing when they intend to carry out a formal inspection of the workplace, and have not inspected it in the previous three months”.


When do you need to complete a workplace inspection?

How often a workplace inspection is required depends on many variables, from the nature/risk of your workplace to significant changes occurring. But with no set timeframe it is up to discretion, here are some things to consider when deciding on the frequency of your regular inspections.

Workplace risk – the level of risk plays a huge role in how often an inspection is required with high-risk environments, such as a construction site, requiring frequent inspections when compared to an office for example.

Significant Changes – How often your workplace changes is also important when determining how often you need to carry out inspections, as significant change will deem your old inspection outdated and will need to be reviewed as soon as possible. Significant change can be anything from a large change in staff (both numbers and experience) to a change of building layout or premises completely or even a change in equipment/machinery.

Specialists’ opinion – Formal inspections require a health and safety specialist present, so you can contact your trusted specialist to recommend your next review/inspection window.

Worker on tablet/iPad completing workplace inspection.

How to complete a workplace inspection

Completing a workplace inspection depending on the environment can contain many different steps. For simpler workspaces, the responsible person will likely be able to use a risk assessment template to complete a sufficient assessment providing they have adequate health and safety experience.

However, for higher-risk or more complex workplaces, it is advised to bring in a health and safety specialist to ensure that your workplace inspections are completed to a high standard. This can then be further improved by assessing the workplace in a group to not miss out on any risks.


References

HSE (2023) ‘Inspections of the Workplace’. Available at: https://www.hse.gov.uk/involvement/inspections.htm (Accessed: 17/01/2024)

Legislation.Gov (2014) ‘Health and Safety at Work Act 1974’. Available at: https://www.legislation.gov.uk/ukpga/1974/37/section/2 (Accessed: 17/01/2024)

New eLearning course: Safeguarding & Prevent (Basic Awareness)

We have now released a Safeguarding & Prevent (Basic Awareness) course on Smartlog® which is completely free for all current Smartlog customers to assign and use.

What is in the new course?

Schools and colleges have a legal obligation to safeguard and promote the welfare of children (anyone under the age of 18 years old) when carrying out their duties.

Safeguarding training is therefore a legal requirement and often a primary focus of agencies that inspect the standards of schools and colleges, e.g. Ofsted, Estyn, and Independent Schools Inspectorate (ISI).

To add to our existing Safeguarding training course suite, we have now released a more condensed Safeguarding & Prevent (Basic Awareness) course, which is suitable and sufficient for any staff members who do not engage in ‘regulated activity’ with children as part of their duties.

For any employees carrying out regulated activities with a child or children, they can complete our standard Safeguarding & Prevent course.

Course Details
  • Course duration: 1 hour
  • Assessment questions
  • Certificate upon completion

Gloucester Rugby onboard Smartlog®

Safesmart is pleased to announce two-time European Challenge Cup champions Gloucester Rugby as a Smartlog® client.

Competing in the Gallagher Premiership and four-time runners-up of the top division, Gloucester are also five-time Anglo-Welsh cup winners, and will be utilising the cloud-based health and safety software Smartlog to manage risk, compliance, training and safety processes among both personnel and premises.

Safesmart’s Managing Director Sam Secker said:

“We are extremely pleased to have an organisation of Gloucester Rugby’s stature onboard as a client, integrating Smartlog into their health and safety processes as well as tapping into our knowledge and expertise in this field.

We are positive this will be a great relationship going forward for the both of us.”

Gloucester Rugby kick off their 2023-24 season with a Premiership Rugby Cup match against Nottingham on 9 September at 3pm.

Lateral Flow Testing facility now available on Smartlog®

With the majority of schools and colleges in the UK returning to in-person learning on 8 March – and following many requests from school leaders and safety officials; we have now added the ability to record and report on COVID-19 lateral flow testing within Smartlog.

Similar to the Track and Trace facility that we added last September, the basic breakdown is the following:

  • A unique QR code (and link) is available to all organisations.
  • When the code is scanned (or the link is followed), the user is presented with a simple form to complete.
  • If a user enters a positive test result, the Admin will be sent an email notification.
  • Users do not have to be logged in to Smartlog to view and complete this form.

For current Smartlog 5 customers, the Lateral Flow Testing facility is accessible completely free of charge, along with unlimited access to our brand new Fire Risk Assessment TemplateCOVID-19 Track and Trace facility, and many other existing features.

To book a demo of the new facility for your organisation or to request more information about Smartlog, visit our contact page or send us your query to info@safesmart.co.uk

Our Christmas Operating Hours

The Safesmart team would like to wish all our customers and their families a very Merry Christmas. After a difficult and challenging 2020, we hope that you all enjoy a happy new year.

For the Christmas holiday period, our office operating hours will be as following:

Closed from: Wednesday 23 December, 5.30 PM
Opening on: Monday 4 January, 9 AM.

During this period, our telephone number will be out-of-hours and all mailboxes will be monitored periodically.

We would once again like to thank our customers for their support during this challenging year.

Best wishes, 
The Safesmart Team

New: Fire Risk Assessment Template

After months of hard work by our Professional Services and Smartlog Development team, we are pleased and excited to announce that we are launching our new fire risk assessment template.

We have added some new features and changes, including:

  • Risk rating
  • Real-time compliance pie chart
  • Design and layout has been updated
  • Additional information to support the HSE 5-step risk assessment process
  • Fire Service access
  • Creation of actions — check & test
  • Add a site plan
  • Improved PDF layout when exporting/printing

The new template is based on the PAS 79 (Publicly Available Specification-79) methodology for undertaking a fire risk assessment to identify the risk of fire and the consequences if one was to occur.

PAS 79 was produced by the British Standards Institute and is recommended by the Institution of Fire Engineers and the Northern Ireland Fire Safety Panel.

If you have arranged a fire risk assessment to be completed by one of our fire risk assessors, they will be now be using the new fire risk assessment (unless your organisation has a bespoke template).

If you have any questions, or would like to activate the new fire risk assessment now, please contact your Account Manager, and they will be happy to assist you.

New Smartlog® Feature: ‘Track & Trace’

As more people return to workplaces amidst tightening social restrictions and the looming possibility of a second wave of infections, organisations are under pressure to maintain – or increase their safety measures in order to reduce infections and prevent a potential second lockdown.

One of these measures is the implementation of an effective ‘Track and Trace’ system in order to isolate any cases, prompt the self-isolation of any potentially infected individuals and prevent the further spreading of the virus – which is especially important in a medium or large organisation with many people.

To assist our customers – especially those in the education sector, we have now released a Track and Trace facility on Smartlog. Visitors to your organisation can quickly scan in to a selected location and submit their contact details, with no login needed.

In the event that any individuals need to be contacted, records are available for a GDPR-compliant 21 days before they are automatically removed from the system.

In order to learn more about this new feature or request a phone or web demo from a member of our team, contact our customer services team on:

customerservices@safesmart.co.uk or call us on 01908 320152.

Smartlog® App for Android

What’s New?

We have now released a Smartlog® application for Android devices, which opens up a new dimension for integrating the compliance management system into your organisation’s health and safety processes.

Perhaps most notably, all but one of Smartlog’s modules can now be engaged with offline – something that was only possible with the risk assessment and checks & tests modules in the iOS App. This capability allows risk assessments to be carried out and reviewed even in remote areas with no internet access, accident reports to be drafted without the interruption of a faulty connection, and access to view your asset database with no network coverage.

Upon re-connection, you can sync your device to the Smartlog sever, and everything is updated and timestamped to provide extra clarity in the event of an audit.

Media Integration

We have aimed to utilise the technological capabilities of smartphone and tablet devices in order to enhance the use of Smartlog.

Some industries are more fast-paced than others and require a system that users can interact with efficiently, and one that supports instant and precise communication – and this app does exactly that.

Barcode scanning and NFC support are just two new features of the Smartlog application (more app information here), enabling asset monitoring to become a quicker and more fluid operation.

Health and safety personnel can immediately attach videos or photos to give greater detail to their risk assessment findings, and all employees can regularly log premises hazards on the spot and to greater visual detail and send out an alert to their colleagues – and potentially prevent accidents.

Health & Safety Culture

Along with Smartlog’s desktop features, this app has been created in order to seamlessly integrate the system into the daily operations of your fire and health & safety compliance, and encourage a culture of personal safety and collective responsibility.

The Smartlog® app for Android devices can be downloaded on: https://play.google.com/store/apps/details?id=com.safesmart.android.smartlog

Safesmart releases Asset Management System

Asset Management, smartlog
Asset Management features barcode tagging & scanning, media attachments, bulk asset uploading and one-button reporting.

At the tail-end of July, Safesmart released an Asset Management system – the biggest update to Smartlog since the current version of Accident Reporting was introduced within the release of Smartlog 5 in September 2016.

Utilising an in-depth and interactive asset registering system and centralising compliance management are both desirable objectives for an organisation; especially in the education and healthcare sectors where regular government body inspections are carried out, and equipment, certificates and licenses have to be valid and up-to-date.

For no added cost to Smartlog customers, our Asset Management system achieves both the aforementioned objectives, providing vast monitoring capabilities in relation to overall compliance as well as asset value tracking – such as depreciation, damage, repair and item condemnation/write-off.

However because the management of assets/inventory does not consistently intersect with health & safety compliance, deficiencies within Asset Management will not be included in the ‘Checks & Tests’ facility on Smartlog – displayed separately instead within the Asset Management facility itself; but automated email alerts and hierarchical escalation remain.

Also featuring barcode scanning & tagging, media attachments, bulk asset uploading and one-button reporting; the facility has the capabilities and versatility to be utilised as a high-gear inventory control system or as a simple digital asset register.

You can read more about Asset Management here.

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